Nowadays, technology provides a transparent channel for unsatisfied patients to easily share their experiences about their medical visits—anywhere and at any time. Whether they share it on Yelp.com, Twitter, Facebook, a blog, or an online forum, their unhappy impressions could bring negative consequences to the medical practice. Therefore it’s imperative to convert bad reviews into good ones to protect the practice in the long run.
Is improving patient satisfaction a challenge you’re currently facing? Tune in to next week’s blog—Make Your Patients Fall In Love With Your Practice: Part 2—and learn the best ways to nurture your patient relationships.
Most doctors haven’t appreciated their government-sponsored migration from paper charts to a clunky keyboard. The pointing and clicking is killing productivity in the name of data capture. But what if I told you that you can increase productivity by completely eliminating chart interaction?
I can easily imagine a not so distant future where your patients are automatically identified (facial recondition, RFID, etc.) and signed in as they walk into your office. A future where there’s no need to fill out forms because medical records will automatically be pulled from “the cloud” and displayed on a terminal in your exam room, while missing or outdated information is entered via a kiosk, a tablet/phone app, or text message.
This future office will even be capable of automatically collecting the majority of vitals. According to new MIT research, heart rate can be collected automatically by detecting the subtle changes in a person’s skin color. IEEEXplore claims height can be determined by computers that watch a patient walk around the waiting room, and fitbit proposes weight & BMI can easily be collected with pressure sensitive flooring or WiFi enabled scales. Any other vitals that require manual use of an instrument will have data automatically sent to your patient’s chart.
Furthermore, conversations with your patient will be transcribed on the fly using speech-to-text technology. Context sensitive parsers will organize the data into logical groups mining the care plan, prescription drugs, and other relevant data that comes up during the conversation. At the end of the visit, a physician will only need to quickly review the automatically captured data and approve it—generating prescriptions, clinical summary, insurance claims, and copay calculations at the same time.
Imagine that— a future with absolutely no patient charts left to manage. Once a pipe dream, today, it looks like we’re closer than you think!
Meaningful use is difficult to understand, even for physicians. Its many measures have left doctors with questions like:
Another important question physicians should be considering is: How does meaningful use affect my patients?
The average patient may not have heard of meaningful use, but the regulations affect office visits, and physicians need to help patients understand the changes and what they mean. A patient may ask why his or her practice is requesting new information or what the summary received at the end of a visit means. If the practice uses ePrescribing, patients may wonder if prescriptions will really be sent to the pharmacy. Patients will also notice if a physician is typing during a visit rather than using a clipboard.
By being prepared, physicians can help patients see the benefits of change, while accomplishing the goals meaningful use aims to achieve.
What Practices Can Do
Focusing on the goals of meaningful use will help physicians convey its benefits to patients. Meaningful use was created to accomplish many things, including:
Physicians should answer patient questions with these benefits in mind. By showing patients what is available to them, physicians can get their patients excited about the direction healthcare is taking.
Stage 2’s patient portal requirements will make it even more vital for physicians to communicate the value of change to patients. Providing information during office visits and offering training sessions that teach patients how to use and benefit from the portal will promote appreciation for how meaningful use can improve the healthcare experience.
For more information on meaningful use, visit our online resource center.
Healthcare and Information Technology are two dynamic industries that directly impact providers on a daily basis. In this post, I would like to analyze some fascinating research and commentary from Healthcare IT authors that spend their lives deciphering flaws in the Healthcare Information Technology industry.
Susan Hall of FierceEMR believes 2013 could be the “Year of the Great EHR Vendor Switch” based on a recent Black Book Rankings report and she’s not the only one. The majority of high-volume specialists, such as orthopedists and ophthalmologists, also agree. Lack of feature development, poor implementations, and unresponsive client support are just a few of the main complaints plaguing nearly 17,000 EHRs users of hundreds, of HCIT firms. High-volume specialists reported that they are experiencing disrupted workflow, poor patient retention, and a drop in revenue.
She continues stating that “One-size-fits-all systems don’t fit many practices–especially those of specialists…” In the same report, high-revenue specialists were among the 79% of the 17,000 EHR users surveyed who conceded that their existing EHR was purchased without fully analyzing the practice’s needs.
Doug Brown of Black Book reasons that “the high performance vendors that will emerge as viable past 2015 are those dedicating responsive teams to address customers’ current demands.” He continues saying that the top three compelling reasons for practices to consider switching from their current EMR are:
He also presents that the top three “must haves” in 2013 beyond basic EHR functionality are:
From this data, we can conclude that an EHR Revolution has indeed begun. This is the time for high-volume specialists to find the right Healthcare IT partner. Critical analysis of the EHR’s ability to align with their practice’s objectives is crucial as government incentives and penalties evolve over time.
Blogging has become a popular and widely used social instrument for sharing thoughts, making a statement, and documenting our lives. But few practices may know that blogging can be a very useful channel for marketing a medical practice. Here’s why it’s important.
In my opinion, company blogs have many benefits: a major one is the increase in brand awareness. Think of a blog as giving personality to your brand, or a face that will help differentiate your practice from the competition. Having a blog can also create links between your site and search engines that in turn creates practice visibility.
Now that you have some key rules to building a successful blog it is time to gather some content and reach out to readers. Remember to have fun with your blog and always keep the reader in mind.