Make Your Patients Fall In Love With Your Practice: Part 1

Nowadays, technology provides a transparent channel for unsatisfied patients to easily share their experiences about their medical visits—anywhere and at any time. Whether they share it on Yelp.com, Twitter, Facebook, a blog, or an online forum, their unhappy impressions could bring negative consequences to the medical practice. Therefore it’s imperative to convert bad reviews into good ones to protect the practice in the long run.

Take a look at these statistics from Amednews.com and PWC:

  • 34% of patients are willing to switch physicians that offer a better patient experience
  • Patients are more likely to remember negative encounters than positive ones
  • Medical staff is the #1 contributor to patient satisfaction
  • 54% of patients are willing to go the ‘extra mile’ to share a positive and/or negative experience
  • 6 out of 10 patient experiences are likely to be remembered in the medical service industry compared to any other customer service industry

Is improving patient satisfaction a challenge you’re currently facing? Tune in to next week’s blog—Make Your Patients Fall In Love With Your Practice: Part 2—and learn the best ways to nurture your patient relationships.

 

Related posts:

  1. Meaningful Use: Why It Matters For Patients
  2. Email Marketing for Medical Practices: How to Reach Your Patients
  3. Blogging for Medical Practices—6 Simple Steps to Success
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