Nowadays, technology provides a transparent channel for unsatisfied patients to easily share their experiences about their medical visitsâ€”anywhere and at any time. Whether they share it on Yelp.com, Twitter, Facebook, a blog, or an online forum, their unhappy impressions could bring negative consequences to the medical practice. Therefore itâ€™s imperative to convert bad reviews into good ones to protect the practice in the long run.
- 34% of patients are willing to switch physicians that offer a better patient experience
- Patients are more likely to remember negative encounters than positive ones
- Medical staff is the #1 contributor to patient satisfaction
- 54% of patients are willing to go the â€˜extra mileâ€™ to share a positive and/or negative experience
- 6 out of 10 patient experiences are likely to be remembered in the medical service industry compared to any other customer service industry
Is improving patient satisfaction a challenge youâ€™re currently facing? Tune in to next weekâ€™s blogâ€”Make Your Patients Fall In Love With Your Practice: Part 2â€”and learn the best ways to nurture your patient relationships.