KLAS recently revealed that 50% of medical practices with an EHR want to replace their current system. According to KLAS, these are the top reasons why doctors are searching for a better EHR and vendor with whom to partner:
- Decreased productivity
Many practices choose an EHR because it has enticing advertising or intriguing bells and whistles. Eventually, however, practices discover that software with flashy extras often lacks important functionality. It’s imperative that the EHR focuses on the specific workflows of the physicians as well as the entirety of the practice. Bells and whistles and big advertising budgets don’t deliver productivity.
- Poor relationship with EHR support team
The EHR game isn’t a 100-meter sprint; it’s more like the longest relay race. The practice and the vendor are intertwined from the moment the practice decides to implement. In most cases, practices have questions and concerns regarding their EHR, and if the vendor drops the baton when it comes to answering them, practice productivity and workflow are crippled and implementation becomes a challenge. Practices don’t want a vendor who leaves them hanging; they want one that helps them cross the finish line at the head of the pack.
- Meaningful use requirements
The government’s meaningful use incentives have encouraged many healthcare practices to transition from paper charts to an EHR. Unfortunately, not all EHRs are sophisticated or intuitive enough to help practices meet meaningful use requirements. And with the Stage 2 rules coming soon, it’s more important than ever to have a government-certified EHR that delivers meaningful use capabilities without disrupting practice productivity.
- A lack of product updates
As the top EHRs increase in capability and sophistication, practices expect their own system to keep pace. Many feel frustrated when their vendor doesn’t develop and update its product on par with the rapidly advancing industry. Practices’ mounting frustrations lead them to seek other options.
- Missing functionality
Practices often have unique needs, and they demand very specific and comprehensible functionality from their EHRs. But not every EHR is compatible with every medical practice and specialty. As a result, many practices come to realize that their EHR lacks capabilities or functionality important to their specialty. They are forced to look elsewhere for an EHR that more effectively serves their needs.
What’s the solution? Conduct thorough due diligence. Check multiple references. Make sure meaningful use requirements can be met efficiently without disrupting your workflow. Ensure the support team is really there to support you. Identify the functionality your specialty and practice requires. And finally, don’t settle for any EHR that negatively impacts your productivity.