Sometimes, your relationship with your EHR vendor ends up not being what you hoped it would be. It may be time to switch up and move on. Reasons could be a lack of product flexibility and functionality, problems with customer support, and/or failure to implement.
We’ve discussed how to break up with your EHR vendor before. So what now? Although changing out a failed EHR is never easy, with the right planning, the transition can be made easier.
Here are 5 best practices for changing out a failed EHR:
- Choose your new vendor carefully
Conduct thorough due diligence and select a new EHR vendor carefully and strategically. It’s important to choose not just a vendor who has a superior product and provides excellent customer service, but also one who understands your workflow, is honest about costs and deadlines, and respects your investments. Don’t make the same mistake twice!
- Communicate with your staff
Get your entire team on board. Implementing a new EHR can be met with resistance, but promises of a better future will bring about the support you need. In order to aid the transition, communicate and update your staff on a regular basis. Enlist the support of everyone to make the process easier.
- Plan your data transfer
Will all of your patient data be transferred from the old EHR system to the new one? How will it be transferred? Who is in charge? Make sure someone is responsible for this task and can be held accountable.
- Secure staff training time
Training is one of the most important parts to a successful EHR implementation. Make sure you and your staff have a comprehensive training schedule planned. Mastering a complete understanding of the features and functionality of your new EHR is key to success.
- Keep track of your progress
Now that you’re all set up, and the onsite support and training group has left your practice, pay attention to your progress. Organize a devoted team to monitor your workflow—has it improved, worsened, or remained the same? Create a checklist and speak to your new EHR vendor about any issues or troubles you identify. Have them suggest ideas to help improve your workflow to ensure practice-wide success with the new EHR.
You don’t have to be frustrated with your EHR—the grass really can be greener.
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