Tis’ the season for sharing and giving!
We asked 12 of our sales reps to pick the 1 most important item they’d recommend for clients to consider when purchasing and/or selecting an EHR. Here they are:
- Technical Training: EHR implementation success is all about the adaptability and involvement of staff on all technical levels. Have the EHR vendor measure the technical level of your employees and set aside time to help those with lower technical acumen to become comfortable with the technology.
- Proposal Review: Many times, additional costs like training, hardware, etc., are added after the proposal has been signed. These costs can really add up. To save yourself from unnecessary billing and budget hassles, double-check that you understand all the upfront, hidden, and ongoing costs before purchasing the EHR. After all, no one likes “surprise fees.”
- Workflow Analysis: Ask the EHR vendor for a personalized workflow analysis. Will they do it for free? This is a great way to test the vendor’s knowledge of specialty-specific workflows. If they don’t understand your workflow, it may mean trouble later!
- KLAS: EHR failures occur about 50% of the time (MGMA). Prevent your practice from this unfortunate set-back and look up KLAS reports and ratings. This will help you make a better-informed decision.
- Site Visit: Do a site visit with a practice that is already using the EHR that you are considering. But make sure the site is the same specialty and has a similar number of staff and providers. Personally observing an environment comparable to your own practice is a great looking glass for how your practice will run on the same system.
- Project Management: Designate a project manager from your staff to act as your primary liaison to coordinate with the EHR vendor’s project manager. This makes for smoother and more efficient communication between both parties when working to accomplish productivity and revenue goals.
- Go-Live: Commit to a go-live date. Setting a date will inspire productivity and adequate dedication of resources. Keep in mind that quality and quickness should go hand-in-hand. Therefore, make sure that patient volume will not decrease during the implementation process.
- Support & Implementation: Will the implementation time and training specified in your contract be adequate for your staff? What about support? These are important questions you should ask and resolve with your EHR vendor. You will definitely need a clear “yes!” across the board if you want to run your practice successfully.
- Demonstration: Investigate the entire workflow of the EHR system. Don’t settle for seeing just the “note” generation portion of the demo. Involve all staff members from every department in the demo and evaluations so you address concerns from across the practice.
- Goals: Take into account short- and long-term goals for your practice. How will the EHR improve your productivity and efficiencies? Will it affect your practice’s bottom-line in a positive way?
- Stability: Make sure the company is financially stable. You don’t want to invest in a vendor that is going under. Also, a financially stable vendor will represent a successful company that has clear-cut goals for its future. You’ll want that type of team guiding you.
- References: Make 5 to 10 reference calls to practices of the same specialty and size. Speak to multiple staff members in various positions and ask about implementation, training, support, and how quickly the vendor responds to inquiries and problems. No source is more powerful than the opinions coming from actual customers using the same system.
Happy Holidays from SRS.