You’ve finally taken the step and purchased an EHR system. So, are you experiencing increased productivity, streamlined workflow, seamless integrations, and making it home in time for dinner? Or rather, are you finding that your physicians and staff are spending more time entering data than interacting with patients, your support tickets go unanswered, and you’re still stuck at the office two hours past the end of the day? Where did it all go wrong?
We’ve shared the good, bad, and ugly EHR stories about real-life situations that have occurred in medical practices that have adopted an EHR. So, what signs should you look for to avoid EHR failure?
Here are 5 warning signs that your EHR vendor could be failing you:
1) Disorderly workflow
Are your physicians and staff using the system easily? How is patient data entered? Does it take your staff and physicians longer to see and process patients than before EHR implementation? An EHR system that is difficult or tedious to learn inhibits your staff from treating patients in a smooth and efficient manner. As a result, patient volume decreases over time—lowering your practice’s revenue and reputation.
2) They support you, they support you not
Do you call support only to be greeted by the vendor’s voicemail or robotic-sounding personnel? Do you wait for days before receiving a response to your inquiry? Having professional and dependable support from your EHR vendor is crucial to your practice running seamlessly and productively. Don’t let inadequate support cripple your practice’s operational schedule.
3) Your life is passing you by… by hours
Do you spend extra hours at work catching up at the end of the day? An EHR that is failing creates extra work for your physicians and staff, leading to longer hours, increased overtime, playing “catch-up,” and losing out on quality of life. In time, this dissatisfaction creates a stressful work environment for not only your physicians and staff, but for your patients as well.
4) “Show me the incentives!” But where are they?
Are you efficiently allocating your resources in order to achieve meaningful use? Do you understand which requirements apply and which can be excluded within your specialty? If your answer is no, then chances are you may not qualify to receive the EHR incentives. Your EHR vendor should provide you with the correct information and have a wealth of knowledge to back it up. Your EHR should offer the support and resources necessary for you to succeed—especially when attesting to meaningful use in order to take advantage of the government’s EHR incentives.
5) You’ve finished implementation… but only half the office is implemented
Is part of your staff still using paper or a different system? Are they resistant to adopting the EHR? If so, then there is cause for concern. Converting your practice to an EHR system should have a positive and immediate impact on your practice. If your EHR implementation is flawed or stagnant, then it will be difficult to gain practice-wide adoption, which will unfortunately lead to disrupted workflows, overall confusion, and perhaps even lapses in patient care.