The truth of the matter isâ€”white lies sell. Stretching the truth and/or omitting details are natural instincts among competitors. With that being said, you cannot help but wonder if the EHR vendors you are considering are being completely honest with you.
Here are some of the most common “white lies” that most EHR vendors wish you didn’t know about:
“Look how easily I navigate through a patient encounter. It will be this easy for you, too.”
While observing an on-site demo, it is important to take into consideration who is demonstrating the productâ€”don’t let the expert sales representative lead the entire demo and leave you standing behind the lines, passively nodding. Be proactive: take control of the mouse and keyboard and encourage members of your medical staffâ€”from administration to clinicalâ€”to step in and test the EHR, too. This ensures that someone from each department experiences the EHR in the way they would actually use it. Only then can you honestly decide whether this EHR is really as easy to use as it looked and was promised in the demo.
“You have to have [â€¦] to qualify for the incentive payments.”
Prospective clients continually share with us that many EHR vendors claim that templated notes are required to demonstrate meaningful use and qualify for the government incentives. This is not true; using a templated note is not mandated in the meaningful use regulations. We hope all EHR vendors have their facts straight, but sadly, this is not the case. Take the opportunity to educate yourself and find out who is a qualified source of information. Ask questions like, “Does your company have a Government Affairs specialist?” “How accessible is this person?” “How familiar is this person with the regulations?” These are important steps in recognizing whether the EHR company is an expert in meaningful use.
“Don’t worry about support/implementationâ€”it’s included.”
Many EHR vendors often try to hide additional costs for training. Do your practice a favor and don’t accept their every word. Make sure you are completely clear as to exactly what is included: how many hours, how many employees will be trained, over the course of how much time, etc. Also, be sure to confirm what is not included, what qualifies as additional training, and how much extra it will cost. You can never be too careful when verifying “all-inclusive” implementation packages.
“Don’t look at XYZ EHR vendor. They don’t have what you need.”
Be wary of EHR vendors that advise you to avoid other vendorsâ€”they may be offering half-truths and false statements to differentiate themselves from the competition. Since you cannot assume that they will have your best interests in mind, cross-reference your EHR vendors by looking to credible EHR sources with relationships with professionals in your specialty. Don’t rely on any EHR vendor to pick its competitors. Take matters into your own hands by consulting the multitude of resources available in the market, including medical Listservs such as MGMA and AAOE. Talk with your peers, collect information, and demo other software before making your final decision. Remember, information presented should come from a trusted source without much interpretation. Trust your judgment; don’t rely solely on the EHR vendors’ statements.
Arm yourself with the proper tools to choose the right EHR â€” make sure you have concise and honest information, as well as insightful questions to ask your EHR vendors. Don’t be swayed by little white EHR lies!