EHR implementation failures happen far too oftenâ€”the software doesnâ€™t live up to user expectations, time-consuming data entry is required, physician workflow is disrupted, and, in the vast majority of cases, a sharp decline in productivity occurs. These are just some of the reasons why, according to a recent KLAS report, more than a third of providers plan to replace their current EMRs within the next 2 years.
- Gain practice-wide support by assigning a physician champion and skilled project manager to formulate the practiceâ€™s EHR goals, including the productivity and revenue goals of the physicians.
- Make sure a clear implementation plan is designed and followed, including identifying potential hardware issues, understanding the training offered by the vendor, reviewing the implementation stages planned, and finding out who your point/support person at the company will be.
- Schedule a weekly update to staff about projects, celebrate milestones, and address problems early before the team is disheartened and reluctant to invest effort in correcting the problem.
Gaining practice-wide support during your EHR implementation, establishing EHR goals for your physicians and staff, and scheduling weekly update meetings with your entire medical practice during your EHR implementation are only a few of many vital tips to help you avoid EHR failure.
Your EHR vendor should provide you all the right tools and knowledge to ensure your success before implementing an EHR system. So how do you know whether youâ€™ll be set up for success?
Be thorough in your research during your EHR selection process. In addition to watching a demo and asking questions, request a comprehensive list of references that are already live on their EHR systems. Make sure the references are in your specialty and have a similar number of providers. Ask your senior staff members and physicians to call 1 or 2 references each, and ask specific questions about EHR usability, support, implementation, and productivity.
This is just the tip of the iceberg of performing your due diligence when selecting an EHR, and how to avoid EHR implementation failure in your medical practice. Come back for future EHR & EMR Insights posts as we dig deeper into the details and the necessary information that will lead you towards a successful EHR experience.
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